Support
Direct email is the fastest way to reach us. Write to hello@hewnpath.com and you'll get a reply within one business day.
FAQ
My license key isn't working in the plugin
Three things to check, in order: (1) the key matches the one Polar sent you by email, paste it without leading/trailing spaces; (2) you have not already activated the license on three different devices, open Settings on one of the existing devices and click "Deactivate this device" to free a slot; (3) the subscription is still active in your Polar customer portal. If none of those apply, email us with the license key prefix (first four characters only) and we'll look it up.
How do I cancel?
Open your Polar customer portal (link in any of your Polar emails) and cancel the subscription. Your activations remain valid until the end of the current billing period.
Can I get a refund?
Yes. Our own policy is 7 days, no questions and no reason needed: email support@hewnpath.com. If you are a consumer in the EU you separately have a statutory 14-day right of withdrawal, which our policy sits on top of and does not shorten. Polar is the merchant of record, so the refund is processed by Polar under its policies, either from your customer portal or by us on your behalf. For older purchases outside both windows, write to us and we'll work it out. See the terms for the detail.
Does HewnFrame / HewnFlow send my file content anywhere?
No. The audit engine runs entirely inside the Figma / Webflow plugin sandbox. The API exchanges only license keys, opaque device IDs, and aggregate audit counts. See the HewnFrame Privacy Policy and HewnFlow Privacy Policy.
I want to delete my account (GDPR)
Either email hello@hewnpath.com with subject "GDPR request, erasure" and your license key, or call the delete endpoint directly:
POST https://hewnframe-api.hewnpath.workers.dev/v1/account/delete
with body {"license_key": "...", "email": "..."}
The endpoint verifies that the email matches the one on record and then erases the license, all activations, and all audit history. It does not cancel your Polar subscription: cancel that separately from your Polar customer portal.
Is there an SLA?
We don't promise an uptime SLA for V1. In practice the Worker is on Cloudflare's global edge and hasn't had a measurable outage. If you need a contractual SLA for an enterprise deployment, write to us.
Do you have a bug bounty?
Not yet, but we take security reports seriously. Send anything sensitive to hello@hewnpath.com with subject "Security". We will reply within 48 hours and publicly credit reporters in the changelog when a fix ships (only if you want, request anonymity if you prefer).